+44 (0)151 792 1877
enquiries@simplytransfers.net

Terms & Conditions

Simply Transfers Terms & Conditions 2024

 

1. DEFINITIONS

1.1. In these Terms and Conditions the following expressions shall have the following meanings save where the context otherwise requires:

1.1.1. “Agreed Pick-Up Point” is the appointed place for You to be picked up by a Driver as set out in the Details.

1.1.2. “Agreed Time” is the appointed date and time for You to be picked up by a Driver as set out in the Details.

1.1.3. “Booking” is the booking of a PHV effected via this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.

1.1.4. “Simply Transfers” is the Private Hire Operator company with whom You are placing the Booking.

1.1.5. “Supplier” is the Private Hire Operator company to whom we may subcontract bookings to complete on our behalf.

1.1.6. “Suppliers T&C” the terms and conditions of a Supplier which in addition to these Terms govern the Booking and (Trip).

1.1.7. “Card” is the credit, debit or charge card You use when making the Booking.

1.1.8. “Cash” is the payment You make for the Fare to the Supplier and/or its driver.

1.1.9. “Bacs” is the payment you make via a bank transfer for the Fare to the Supplier and/or its driver.

1.1.10. “Card Costs” are the charges due to the credit card companies used by You to pay for the Trip

1.1.11. “Details” are the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.

1.1.12. “Fare” is the fee paid by You for the Quote You accept.

1.1.13. “Goods” are any goods carried in a vehicle which are booked via this Website.

1.1.14. “Trip” is the journey You wish to make from the pick-up address to the drop-off address provided by You.

1.1.15. “Licensing Authority” is any regional or national licensing authority responsible for licensing the operation of taxi, Private Hire, minibus or coach companies.

1.1.16. “Particular Requirements” any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.

1.1.17. “Passenger” is any passenger carried in a PHV which is booked via this Website.

1.1.18. “Personal Data” is the details which You provide regarding Your physical and email addresses, telephone numbers and Card details.

1.1.19. “Quote” is a fixed price quote that You receive via the Website for the Trip.

1.1.20. “Terms” These terms and conditions between Simply Transfers and You.

1.1.21. “You” means the person who enters Details.

1.1.22. “PHV” is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.

1.1.22. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

 

2. GENERAL

2.1. If You book a Taxi, PHV or minibus via this website, You agree to the terms below as the exclusive basis which governs such booking by clicking the “Book Now” tab at the end of the booking form. If you are booking on behalf of someone else, by clicking the “Book Now”, You are representing that You have the authority to accept these terms and conditions on their behalf. On the last page of the booking form, there is summary text stating “By clicking the “Book Now” button below, you acknowledge that you have read and agree to our terms and conditions.”

2.2. Deviations from these Terms are only valid if and to the extent that these are confirmed explicitly and in writing by Simply Transfers.

2.3. Should any provision of these Terms be pronounced invalid or in violation of public order or law by the competent judge, then only the provision in question will be void, but the rest of these Terms will remain fully in effect. Instead of the invalid provision, a provision will apply that best approaches the intention of the parties.

 

3. USE OF WEBSITE

3.1. In making a Booking via this Website You must provide accurate Details and are responsible for any failure to do so.

3.2. You hereby warrant to Simply Transfers that You are at least eighteen years of age and legally able to make the Booking.

3.3. Simply Transfers does not guarantee that it will be able to fulfil Your requirements and reserves the right to refuse any Bookings which You wish to make and to cancel any Bookings You have made, and in such case to refund to You, in full and final settlement of any claims you might have, the Fee paid by You.

3.4. Your Details and data relating to Your use of the Website will be recorded by Simply Transfers but Your Personal Data shall not, subject to the provisions of the Simply Transfers Privacy Policy presented below and Clause 3.5 below, be disclosed to third parties other than a Supplier or used for any purpose unrelated to the provision of the services pursuant hereto.

3.5. Simply Transfers may send a small file to Your computer when You visit the Website. This “cookie” will enable Simply Transfers to track Your behaviour on the Website and to identify particular areas of interest to enhance Your future visits to the Website. The cookie will not enable Simply Transfers to identify You and Simply Transfers shall not use it otherwise than concerning this Website. You can set Your computer browser to reject cookies but this may preclude the use of certain parts of this Website. Simply Transfers may disclose Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.

 

4. BOOKINGS

4.1. When You enter the details of the Trip, Simply Transfers will endeavour to provide You via the Website with Quotes from Simply Transfers that can fulfil Your requirements. The Quotes are the current special “one off” offers available from Simply Transfers, which are only available at the time of making Your Booking.

4.2. It is Your responsibility to ensure that Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode which also does not commit a traffic violation, correct date and time for the journeys to take place, correct customer name, correct and valid email address, correct and valid telephone number. If the Trip details are inaccurate and an invalid or no postcode or a postcode which causes a traffic violation is provided or an; incorrect; date, time, customer name, email address, or telephone number is provided you may incur additional charges and may not be due a refund, See 7.10. When You make a Booking, this constitutes an offer which Simply Transfers may or may not accept.

4.3. In the event, you need to amend or correct a booking you must contact Simply Transfers directly. If there is a price increase caused by any change you request to the Services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested. If there is a price decrease caused by any change you request to the Services that you have booked, you will be refunded the difference in the price between the services originally booked by you, and the price of the new services you have requested, minus any admin fees. This charge will be applied to your original payment method.

4.4. Any Booking You make may also be subject to a Supplier T&C, although where there is any conflict between the Supplier T&C and the Terms, the provisions contained in the Terms override those in the Supplier T&C.

4.5. If a Supplier wishes to impose the Supplier T&C on You, it shall be responsible for achieving this.

4.6. Simply Transfers cannot confirm the ability to accommodate any Particular Requirements and if You have such Particular Requirements You should not use this Website but instead make alternative travel arrangements that address your Particular Requirements.

4.7. Simply Transfers reserves the right to correct typographical errors in any elements of the information that appear on the Website including pricing mistakes. If, once You are informed of such error, You wish to withdraw Your offer and do not wish to proceed with the purchase, You shall be free to do so and any monies already paid by You will be refunded in full.

4.8. You agree that in the fulfilment of the Booking, where Simply Transfers Driver feels it is appropriate, Simply Transfers has the right to novate the contract for the provision of transport services between You and a Simply Transfers to another suitable Supplier or party, to ensure the fulfilment of the Booking as effected via this Website.

4.9. Simply Transfers reserves the right to change the type of vehicle you have booked, to ensure the fulfilment of the Booking. With larger vehicles subject to availability, in the event Simply Transfers or a supplier used by Simply Transfers is no longer able to provide their vehicle, Simply Transfers will endeavour to ensure You are offered alternatives of a similar type and class.

4.10 Simply Transfers reserves the right to use third party companies such as Uber, Bolt and other suppliers to ensure the fulfilment of the Booking, in the case that Simply Transfers or a Supplier is unable to fulfil the Booking. For the avoidance of doubt, You certify and agree to receive SMS messages from Uber, Bolt and other suppliers regarding any trip and You give consent to Uber, Bolt and other Suppliers to share the rider’s information, including trip status, with Simply Transfers. Protected by reCAPTCHA.

 

5. PAYMENT

5.1. When booking with the Pay by “Credit/Debit Card” option, You agree to pay the Fare at the time You make Your Booking. Simply Transfers is entitled to collect all monies due for the booked Trip from You acting entirely and settle all Card Costs of the booked Trip on behalf of a Supplier, in advance of making the payment due to a Supplier for the booked Trip as the Supplier’s agent.

5.2.When paying by Card you agree to Simply Transfers using an authorisation token on your Card to allow us to charge your Card in the event of Any amendments to your Booking. Simply Transfers will not store any of your Card details. If Your Card payment is refused by Your Card issuer for whatever reason and no alternative method of Payment can be agreed upon, Simply Transfers will not be able to fulfil Your Booking.

5.3. When booking with the ‘Pay by Cash’ option, You agree to pay the Fare to the driver. When booking with the ‘BACS’ option, You agree to pay the Fare to Simply Transfers bank account.

5.4. Once You have confirmed Your Booking on the payment screen, Simply Transfers will only process card payments when availability is confirmed. Once Your booking is confirmed it cannot be cancelled or changed except in accordance with clause 7 of these Terms.

5.4. If paying by Card, if Your Card payment is refused by Your Card issuer for whatever reason and no alternative method of payment can be agreed, Simply Transfers will not be able to fulfil Your Booking.

5.5. Simply Transfers will provide You with a receipt for Payment by email to the email address you registered with the Booking.

5.6. Payment will not cover any extra requirements you request, such as child seats. If you do not indicate any additional luggage when booking, resulting in a larger size vehicle being required, then Simply Transfers may charge you extra, which you must pay them directly for. If You wish to give a tip to any driver, You should do so directly at your discretion.

5.8. You may be charged supplementary charges, costs and/or fines, for your use or misuse of Simply Transfers Provided Services and/or Third Party Services (such as repair or cleaning fees).

5.9. Additional charges may apply to your trip, such as estimated tolls; car park charges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities (Congestion, Clean air or similar charges). Some Additional charges are automatically applied during the booking process. Simply Transfers may amend bookings to add on additional charges not already included.

5.10. If You make any deviations from the route that You entered into the Website, You may be subject to additional charges by Simply Transfers in respect thereof.

5.11. You agree that Simply Transfers has permission to charge the credit/debit card supplied to collect any outstanding charges mentioned in clause 5 of these terms.

5.12. Simply Transfers offers no warranties on payments made directly to a Supplier with Cash or Bacs.

 

6. INSURANCE

6.1. Neither Simply Transfers nor a Supplier is responsible to You for, or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is Your exclusive responsibility to have such Goods insured in respect of such damage or loss.

 

7. CANCELLATION OF BOOKINGS AND REFUNDS

7.1. Cancellations must be made by you by contacting Simply Transfers using any of the contact information made available on the website. In the event you cancel your booking directly with a supplier, we will email you asking you to confirm your cancellation. You will be entitled to a refund, depending on when you cancel your Booking, as follows:

(i) If you cancel your booking more than 7 days before the Journey date in your Booking, you will be entitled to a full refund of the value of your booking. Minus any booking or administration Fees. For Account bookings to be invoiced, nothing will be charged.

(ii) If you cancel your booking between 2 days to 7 days before the Journey date in your Booking, you will be entitled to a refund equivalent to 80% of the value of your booking. For Account bookings to be invoiced, nothing will be charged.

(iii) If you cancel your booking from 12 (twelve) hours and up to 48 (forty eight) hours before the Journey date in your Booking, you will be entitled to a refund equivalent to 50% of the value of your booking. For Account bookings to be invoiced, 50% of the fare will be charged on your next invoice.

(iiii) If you cancel your booking less than 12 (twelve) hours before the Journey date in your Booking, you will not be entitled to any refund. For Account bookings to be invoiced, 100% of the fare will be charged on your next invoice.

7.2. Customer(s) who paid a deposit will be refunded or charged depending on the amount due as per condition 7.1.

7.3. At Simply Transfers, discretion, a cancellation charge may be refunded on the basis that You re-book within 24 (Twenty Four) hours, minus any administration fees. Only once the Journey is re-booked, the refund can be processed. However, Simply Transfers reserves the right to refuse a cancellation refund at any time.

7.4. If a Simply Transfers driver or a Supplier does not turn up at the Agreed Pick-Up Point within 15 minutes of the Agreed Time – or within 30 minutes if the Agreed Pick-up Point is an airport – and You do not use the driver supplied for the Trip, You will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However should You, at Your own discretion, decide to continue with the Trip where the Supplier turns up after 15 minutes from the Agreed time, then you will not be entitled to any such refund.

7.5. If You are not available at the Agreed Pick-Up Point within 30 minutes of the Agreed Time, it will be at the Driver’s discretion to treat Your non-availability as a cancellation, and You will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Driver decides to wait more than 15 minutes from the Agreed Time, then You may be subject to additional charges by the Driver in respect of any additional waiting time and/or parking charges and will make such payment directly to the Driver.

7.6. It is your responsibility to make sure that you and your party can contact your driver at any time. If you cannot find your driver at the Booked Pick-Up Point, you can find details on our contact page at https://simplytansfers.net/contact-2, Phone: 24hr +447523331932. We recommend giving the company number to the rest of your party so that at least 1 other person can reach you. All drivers are tracked from when they mark their app as En-Route so we will be able to help you find your driver.

7.7. If you do not wish to use the Services for any reason and do not cancel the Booking by contacting Simply Transfers, no refunds will be provided.

7.8. If you wish to cancel a return leg of your booking, will be refunded or charged depending on the amount due as per condition 7.1.

7.9. For pre-paid Bookings, any refunds due to you for cancellations or complaints will be made to the card used to make the payment within up to 5 business days (business days being Monday to Friday).

7.10. In the event of a Booking cancellation or no show by a Supplier, you must contact Simply Transfers within 7 days to issue your refund.

7.11. If You provide inaccurate details including but not limited to an invalid or missing; postcode, postcode causing traffic violation, customer name, email address, or telephone number, you will not be entitled to any refund and may incur additional charges from the Simply Transfers or a supplier to complete the Trip.

 

8. WARRANTY AND LIMITATION OF LIABILITY

8.1. You acknowledge and accept that Simply Transfers is acting as an agent of the Driver or Supplier provided and that whilst Simply Transfers will try to assist with any complaints You may have in respect of the Driver or a Supplier’s services, any legal remedy You seek will be sought against the Driver or Supplier not Simply Transfers.

8.2. The Driver and Supplier provided have warranted to Simply Transfers that they are licensed by the appropriate Licensing Authority(ies) but Simply Transfers shall not be responsible for verification of such warranty and if You are in any doubt, You should contact the relevant Private Hire Operator or relevant Licensing Authority(ies) and rely on Your verification.

8.3. Simply Transfers shall not be liable for any delays in pick-up or drop-off times for any failure of a Supplier to arrive at all or for any failure of the Supplier to provide its services per Your requirements or expectations.

8.4. Simply Transfers shall not, in any event, be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising, suffered by You in connection with any failure by a Driver, a Supplier or otherwise in connection with these Terms or otherwise and if You consider that You have any claim in respect of any failure by a Driver or a Supplier You agree to make such claim directly against the Driver or Supplier.

8.5. Simply Transfers aggregate liability in respect of these Terms and any matter arising out of it (including claims whether made in contract or tort) shall be limited to £500.

8.6. Subject as expressly provided in these Terms all warranties, conditions or other terms implied by statute or common law are excluded as far as legally possible.

8.7. Nothing in this clause shall operate to exclude any rights You may have under consumer legislation or limit a Supplier’s liability for death or personal injury arising out of its negligence.

8.8. Any estimated trip times and times of arrival presented by Simply Transfers on its Public website or otherwise, are only to be taken as indicative, and are not subject to traffic and/or weather conditions and the final route taken by the driver. Therefore, You agree that You are responsible for setting an appropriate Agreed Time that allows You sufficient time to reach Your destination to subsequently check in for a flight, take a train or fulfil any other dependencies You might have.

8.9. Simply Transfers may keep You informed of the status of your Booking by sending You email, and SMS text alerts, although Simply Transfers does not guarantee the delivery nor the timing of these email and SMS text alerts, and shall not in any event be liable (whether in contract or otherwise) for any indirect loss or consequential loss or loss of revenue, howsoever arising from the omission or delay of such email and SMS text alerts.

8.10. Each foregoing sub-clause of this clause shall constitute a separate and severable provision. The provisions of this clause shall continue in effect notwithstanding the termination, completion or any other matter which might otherwise cause these Terms to become ineffective.

 

9. BEHAVIOUR

9.1. The driver and/or supplier reserves the right within its reasonable discretion to terminate the trip if You or Your party’s conduct or behaviour is disruptive in any way and/or affects your safety or that of the driver of the vehicle. Neither Simply Transfers nor the Supplier accepts liability for any extra costs incurred by You/or Your party as a result of the Driver or Supplier doing so.

9.2. Passengers are not permitted to take alcoholic drinks onto the vehicles to consume them during the Trip.

9.3. The Driver provided further reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs.

 

10. LIMITATIONS AND EXCLUSIONS

10.1. Simply Transfers or the Supplier shall not undertake the carriage or delivery of:

money or securities, antiques, precious metals, furs, or jewellery or value, any goods or property (of whatsoever nature) of an intrinsic value of more than £50.

any goods or property of a hazardous, dangerous, inflammable, explosive or noxious nature, or are illegal to possess under existing English Law, and/or

any goods or property (of whatsoever nature) which may deteriorate in transit.

10.2. Simply Transfers or the Supplier shall have no liability whatsoever for loss or damage, however arising to clause 10.1 of this agreement.

10.3. Without prejudice to the provisions of clause 10.1 Simply Transfers or the Supplier shall not in any event be liable directly or indirectly for:

consequential loss (whether for loss or profit or otherwise); and/or

loss, damage and/or breakage to any fragile items whatsoever whether arising from the acts, omissions or negligence of the Supplier and/or its employees and/or Drivers or arising otherwise howsoever.

10.4. Without prejudice to the generality of clauses 10.1 and 10.2 in particular Simply Transfers or the Supplier shall not be liable for any loss and/or damage arising directly or indirectly from:

breakdown, accident, adverse weather conditions

any act or omission on the part of the Customer.

any clause, act or circumstance beyond the control of the Supplier (including, without limitation, any strike, (official or not) lock-out or another form of industrial action or labour dispute, governmental regulations, legal restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war, invasion, the act of a foreign enemy, hostilities (whether war be declared or not) civil war, acts of terrorism, rebellion, military or usurped power, confiscation, requisition or destruction of or damage to property by or upon the order of or in the name of any Government or public local authority, or other conditions amounting to force majeure).

10.5. The provision of clauses 10.1, 10.2, 10.3, 10.4 and 11.1 apply to liability for loss or damage to goods or property and do not apply to liability for death or personal injury.

10.6 – By using the website you agree that use of the site is non-exclusive.

10.7 – Every time a booking is generated, you agree at the date and time of the booking, that the terms & Conditions take precedence over any previous agreements or your terms and conditions.

 

 

11. DISPUTES

11.1. If You have any complaint in respect of the service provided by a Driver, You agree to contact Simply Transfers (by phone or email) to resolve this within 24 hours of the Agreed Time.

11.3. If You have any complaint in respect of the service provided by a Supplier, You agree to first contact the Supplier directly (by phone or email) to resolve this with them within 24 hours of the Agreed Time.

11.4. If you are subsequently unable to resolve your complaint with a Supplier, you agree to notify Simply Transfers thereof via the form on the Contact Us page or by email to admin@directtravelliverpool.co.uk within 72 hours of the Agreed Time. If You fail to do so, any claim You might otherwise have shall be invalidated.

11.5. If Simply Transfers is then unable to resolve any claim You may have in respect of the service provided by the Supplier to the mutual satisfaction of You and the Supplier, Simply Transfers shall be entitled to submit such claim to the determination of an independent third party selected by Simply Transfers and You agree to be bound by the decision of such third party.

 

 

12. PRIVACY POLICY

12.1. Simply Transfers will maintain the confidentiality of Personal Data collected as part of making a Booking. This data will not be shared with third parties without Your consent. Simply Transfers may amend this Privacy Policy and will make such changes public via the Website.

 

 

13. MISCELLANEOUS

13.1. You warrant that You have not relied on any representation made by Simply Transfers in entering into any agreement with a Supplier.

13.2. Failure by either party at any time to enforce any right claim or provision of these Terms or arising hereunder shall not be construed as a waiver of such right, claim or provision.

13.3. All notices to Simply Transfers shall be given by You in writing to info@simplytransfers.net

13.4. All notices to You shall be given in writing to the email address You have provided as part of the Details. All notices may be served by email and shall be deemed to have been given 1 hour after transmission thereof.

13.5. European law applies to all transactions for which these Terms apply, with the exclusion of the provisions of international treaties, to the extent these do not contain imperative law.

Terms and Conditions updated:
Last updated: May 4th 2017
Last updated: June 15th 2017
Last updated: January 12th 2020
Last updated: March 21st 2022
Last updated: April 7th 2023
Last updated: June 19th 2024