Simply Transfers – Terms & Conditions
1. DEFINITIONS
**Agreed Pick-Up Point:** The location for passenger pickup.
**Agreed Time:** The scheduled date and time for pickup.
**Booking:** The reservation of a Private Hire Vehicle (PHV) through Simply Transfers.
**Simply Transfers:** The Private Hire Operator company providing your service.
**Supplier:** Another operator we may subcontract to.
**Supplier T&Cs:** The terms and conditions of any Supplier.
**Card:** Your debit, credit, or charge card used for payment.
**Cash:** Payment made directly to the driver.
**BACS:** Payment made via bank transfer.
**Card Costs:** Credit card charges associated with your payment.
**Details:** Information you provide when booking (pickup/drop-off addresses, times, flight numbers, personal contact data).
**Fare:** The fee you pay for your quoted service.
**Goods:** Items transported in the vehicle.
**Trip:** Your journey from pickup to destination.
**Licensing Authority:** Governing body responsible for licensing operators and vehicles.
**Particular Requirements:** Special needs such as accessible vehicles or driver preferences.
**Passenger:** Anyone travelling in a booked vehicle.
**Personal Data:** Your name, addresses, telephone numbers, email addresses, and card details.
**Quote:** A fixed price for a journey as provided at the time of booking.
**PHV:** A licensed Private Hire Vehicle.
2. GENERAL TERMS
By clicking “Book Now,” you agree to these Terms.
Bookings made on behalf of others mean you confirm you have authority to do so.
Changes to these Terms are only valid in writing.
If any term is deemed invalid, the rest remain in force.
3. WEBSITE USE
You must provide accurate booking details.
You must be over 18 years old.
Simply Transfers may refuse or cancel bookings at its discretion.
Your data is kept confidential in accordance with our Privacy Policy.
The Website uses cookies for site functionality; by using the Website you consent to this.
4. BOOKINGS
You are responsible for ensuring:
Correct pickup/drop-off addresses
Correct flight numbers and travel dates
Accurate passenger contact details
Amendments may incur price changes.
Bookings may involve third-party Suppliers (Uber, Bolt, others).
Supplier T&Cs may apply; our Terms override where conflicts exist.
Simply Transfers may substitute vehicles if necessary to complete bookings.
5. AIRPORT TRANSFERS
**Flight Monitoring:**
Simply Transfers monitors flights based on information provided but cannot control delays or cancellations.
**Waiting Time Policy:**
1 hour free waiting from actual flight landing time.
After the first hour, waiting time is charged at **£10 per 15 minutes**, equivalent to **£40 per hour**.
Additional parking charges apply.
**Pickup Point:**
Standard pickups are kerbside at designated meeting points.
Meet-and-greet inside terminals is available for an additional charge.
Drivers are not obliged to leave their vehicle to locate customers unless pre-arranged.
6. PAYMENT
Card details are captured securely at booking.
Payment methods: Card, Cash, BACS.
Simply Transfers may charge your card for outstanding balances, waiting time, parking fees, or cancellations.
Extra charges (e.g., additional stops, cleaning fees) will be billed as necessary.
Receipts are issued by email.
6.1 Trips Starting from Liverpool (Local Bookings)
A £25 deposit may be required to secure bookings starting from Liverpool, depending on demand and scheduling.
If cancelled at least 24 hours before pickup, the deposit is refundable (minus any applicable admin fee).
If cancelled within 24 hours, the deposit is non-refundable.
The remaining balance may be paid in advance or on the day of travel, as agreed during the booking process.
If the customer is not present at the pickup time or boards another vehicle, the full fare may still be charged.
6.2 Long-Distance Trips (Outside Liverpool or Arrivals into the UK)
A £50 deposit is required to secure bookings for trips starting outside Liverpool or for customers arriving into the UK.
If cancelled more than 48 hours before pickup, £25 of the deposit will be refunded as a goodwill gesture.
If cancelled within 48 hours or if the balance is not paid at least 6 hours before pickup, the full deposit is non-refundable.
The remaining balance must be paid in full at least 6 hours prior to the scheduled pickup time.
Accepted payment methods: card, cash, BACS, or secure payment link (provided on request).
If the driver is dispatched and the customer is not present, or boards a different vehicle, the full fare will still be charged.
7. CANCELLATIONS AND REFUNDS
Refunds depend on the timing of cancellation:
More than 7 days before pickup: Full refund (minus any applicable admin fee or non-refundable deposit)
2–7 days before: 80% refund
12–48 hours before: 50% refund
Less than 12 hours before: No refund
If the driver or Supplier fails to appear within the following timeframes:
15 minutes for standard (non-terminal) pickups
60 minutes for pickups from airports, cruise ports, train stations, or bus terminals
If these timeframes are exceeded and you choose not to proceed with the trip, you are entitled to a full refund.
No refunds will be issued if incorrect booking details were provided.
All cancellations must be made directly through Simply Transfers.
Additional terms apply to long-distance bookings and travellers entering Liverpool (see Sections 6.1 and 6.2).
For long-distance or inbound bookings (as defined in Section 6.2), the cancellation terms in that section override the general refund policy above.
8. NO-SHOW POLICY
If you are not present within the following timeframes after the agreed pickup time:
30 minutes at standard (non-terminal) locations
60 minutes after flight landing or scheduled arrival at an airport, cruise terminal, train, or bus station
The driver may treat the booking as a no-show.
No refund will be provided. Additional waiting or parking charges may apply.
Customers must ensure their phones are reachable at all times.
9. LIABILITY
Simply Transfers acts as an agent between you and Suppliers.
We are not liable for delays, missed flights, property damage, or indirect losses.
Liability is capped at £500.
We are not responsible for:
Traffic, weather, or breakdown delays
Flight delays or cancellations
Errors in customer-provided information
10. BEHAVIOUR
Drivers may terminate a trip if passengers are disruptive, abusive, intoxicated, or unsafe.
Alcohol cannot be consumed during journeys.
Service may be refused to anyone under the influence of alcohol or drugs.
11. CARRIAGE OF GOODS
We will not carry:
Cash, securities, or valuables >£50
Hazardous, illegal, or dangerous goods
Perishable goods
No liability for loss or damage of fragile or illegal items.
12. FORCE MAJEURE
We are not responsible for service failures due to events beyond our control, including:
Natural disasters, wars, terrorism
Strikes, governmental restrictions
Acts of God or extreme weather
13. DISPUTES
Any complaint must be reported within 24 hours of the booking.
Complaints must first be raised directly with Simply Transfers.
Unresolved complaints may be referred to independent arbitration.
14. PRIVACY POLICY
Your personal data is handled according to GDPR regulations.
Information will not be shared without consent except as legally required.
15. MISCELLANEOUS
Booking terms override any previous agreements.
Notices to Simply Transfers must be in writing via info@simplytransfers.net.
English law applies.
Simply Transfers Contact Details:
Phone: +44 7523 331932
Email: info@simplytransfers.net
Website: www.simplytransfers.net
Simply Transfers © 2025. All Rights Reserved.
Terms and Conditions updated:
Last updated: May 4th 2017
Last updated: June 15th 2017
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